FAQ

Absolutely. We offer flexible customization services, including special cable lengths, different connector types, and personalized labeling and packaging services.

Consultation (technical specifications, quantity) → Solution & Quotation → Compatibility Test or Sample Confirmation → Contract Signing & Production → Quality Inspection → Delivery & Logistics → After-Sales Support.

PHILISUN strictly adheres to the ISO9001 quality management system. We maintain rigorous control from raw material procurement to final product shipment. All optical communication products undergo 100% performance testing (e.g., insertion loss, return loss, eye pattern). Advanced ERP and MES management systems ensure traceability and reliability.

Standard warranty is typically 1-3 years (per contract). We provide 7×24 hours professional technical support via phone, email, or online service.

From low-speed to ultra-high-speed: 100M/1G/10G/25G/40G/100G/200G/400G, and advanced 800G/1.6T solutions for HPC/Data Centers.

Yes, we do. We offer customized MPO/AOC/DAC cables specifically for HPC platforms like NVIDIA. This ensures perfect matching with the customer’s hardware system in terms of length, bending radius, and firmware coding to achieve optimal performance and compatibility. For details, please refer to our InfiniBand product line.

Yes. All modules support DDM/DOM for real-time monitoring of power, temperature, and voltage, aiding in preventive maintenance and fault localization.

Yes. Our modules are 100% strictly tested in our compatibility lab to ensure stable operation with devices from Cisco, Huawei, Juniper, H3C, NVIDIA, etc..

SM: For long distance (10km–100km, 1310nm/1550nm).

MM: For short distance (typically within 500m, 850nm). Choice depends on distance and bandwidth.

MPO is the generic IEC standard term for multi-fiber connectors. MTP® (US Conec) is a trademark for a high-performance upgraded version of the MPO.